Techno FAQ

Business Marketing

10 Tips for More Intuitive KPI Reporting

Companies who seek to be successful today increasingly rely on KPIs, or key performance indicators, to help them evaluate the performance and trajectory of their major strategies. Together with benchmarks, a precise combination of KPIs can tell you just about anything with regard to a particular strategy: how it’s working, what specific aspects might be […]

  • sunit
  • 19 August, 2023
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Business IT Telecom

BPO Analytics and Various KPIs to Analyze 

For a call center, the customer satisfaction and optimized process are the most important outputs. However, achieving these results is more complex. There are many factors that work together to affect these results. These factors need to continuously be monitored and analyzed. Using BPO analytics, not just these metrics can be monitored but hidden issues can […]