IVR – Techno FAQ

Future of IVR: An approach towards Customer Self-Support

Interactive voice response is a software which allows the system to interact with humans through the use of voice and tons recorded via a keyboard. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR […]

sunit
30 January, 2018
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Networking

IVR – Best Practices That Work

Rebecca wanted some information about the new investment plans she had opted for recently. With an intention to resolve her doubts she dialed the helpline number of the company. It was an IVR (Interactive Voice Response) based helpline number. She had already used IVRs before and had found it helped many a time but to […]