dealing – Techno FAQ

Dark Web Dealing: the price of hacked information (2016 research) [Infographic]

Credit reference agency Equifax have just released a new infographic compiling research about what is available on the Dark Web. They explain about what the dark web is, detail the types websites that function on the dark web, list the average prices of hacked information (credit cards, email/social account logins) and look at the tools […]

guest
18 March, 2017
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Networking

Dealing with Angry Customers – Turning crisis into Opportunity

Quite often, call center executives have to deal with angry customers. If one were to ask call centre executives to identify, the one aspect they hated in their job, then most would identify dealing with disgruntled customers at the top. Once a customer reaches a certain level of dissatisfaction, it is very difficult to control […]

guest
26 July, 2016
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Miscellaneous

6 Different Ways of Dealing with Diffuse and Angry Customers in a BPO Industry

As a call centre employee or an agent of a specific organization you definitely come across angry and frustrated customers on daily basis. And the way you deal with them, handle the interactions could lead you and your business organization to a successful resolution of their issue or you lose your customer forever. Given below […]