Techno FAQ

Business

First Response Time (FRT): Meaning and Optimization

Whether you’re running an established business or have just ventured into the global market, timeliness and punctuality remain critical in ensuring customer satisfaction. Fortunately, there are ways to monitor your company’s wait times. Let’s dive into the basics. Definition: First Response Time First response time or FRT allows customer service and call centers to monitor […]

Business

Best customer service tips

What is the single most essential thing you can do to reduce churn and improve referrals from friends and family? The answer is clear but unfortunately, we always fail to spot it: refine your customer service. Even if your products are the best in the market, or if your team is super talented, the only […]

Networking

Why Phone Calls are Essential to Customer Service

All consumers prefer companies that tend to listen to their demands and cater to their needs. It is a fact that you connect more with those who are willing to lend you an ear and offer you reliability. Although technology has advanced a lot over the years, still, phone calls are and will always prove […]