call centre – Techno FAQ

The Virtual Call Centre Transforms Business

As we are trying to get to grips with the intricacies of the physical call centre, the virtual call centre is knocking on the door. The concept of call centre has given new meaning to customer care so much but is still subdued with a lot of issues as well. Most of them will give […]

sunit
28 January, 2020
0 Comments
8 Views

Networking

IVR – Best Practices That Work

Rebecca wanted some information about the new investment plans she had opted for recently. With an intention to resolve her doubts she dialed the helpline number of the company. It was an IVR (Interactive Voice Response) based helpline number. She had already used IVRs before and had found it helped many a time but to […]

guest
18 March, 2016
0 Comments
11 Views

Miscellaneous

Should you hire an answering service?

If you have been considering hiring a telephone answering service for your business but aren’t sure if it’s the right move for you, ask yourself this: Are you able to answer each and every call that comes into your business personally, or do you have a staff member who can do this? Are you comfortable […]