BPO – Techno FAQ

BPO Analytics and Various KPIs to Analyze

For a call center, the customer satisfaction and optimized process are the most important outputs. However, achieving these results is more complex. There are many factors that work together to affect these results. These factors need to continuously be monitored and analyzed. Using BPO analytics, not just these metrics can be monitored but hidden issues can […]

sumithangman
11 September, 2020
0 Comments
19 Views

Miscellaneous

6 Major Benefits of Using Call Centre Disposition Codes in A BPO Industry This 2016

Call disposition is a call centre industry term that describes the outcome of the call. By tracking down the call centre outcomes the sales manager could here gain valuable intelligence that they could further use optimizing their sales team process. Call disposition codes are a few simple features that would not just have an enormous […]

guest
1 February, 2016
1 Comment
9 Views

Miscellaneous

6 Different Ways of Dealing with Diffuse and Angry Customers in a BPO Industry

As a call centre employee or an agent of a specific organization you definitely come across angry and frustrated customers on daily basis. And the way you deal with them, handle the interactions could lead you and your business organization to a successful resolution of their issue or you lose your customer forever. Given below […]